Tiếng Việt

Delete your Playdee account

App: Playdee · Developer: [PO: Playdee Company Limited]

This page is published in Vietnamese and English. If the two versions differ, the Vietnamese version governs.

You can delete your account in the app, or ask by email if you no longer use the app. Both ways delete the account in the same way. An account that uses Sign in with Apple is deleted only in the app (see below). A deleted account cannot be recovered.

Delete in the app

  1. Open Playdee and go to the Profile tab.
  2. Tap Delete account.
  3. Read what will be erased and what is kept, then tick “I understand this action is permanent and cannot be undone.”
  4. Tap Delete account permanently, then log in again with Google, Facebook or Apple to confirm.

Accounts that use Sign in with Apple

An account that uses Sign in with Apple can be deleted only in the Playdee iPhone app. There is no email route for these accounts.

  1. If you removed the app, install Playdee again on your iPhone.
  2. Tap Continue with Apple and use the same Apple Account.
  3. Delete the account as in “Delete in the app” above.
Delete your Playdee account before you delete your Apple Account.If your Apple Account is deleted first, you can no longer sign in to your Playdee account, so you cannot delete it.

Delete without the app

  1. Email a request to delete your account to support@playdee.app, from the email address you use to log in to Playdee (your Google or Facebook email). Not for an account that uses Sign in with Apple.
  2. Within 2 working days, we reply to that address with a one-time code.
  3. Send the code back from the same address. If we do not receive the right code, nothing is deleted.
  4. The account is deleted within 20 days of the code coming back. We email you when it is done.
Email a deletion request

Send it from the email address you log in with. Requests from other addresses are not handled.

You cannot delete while you host a matchIf you host a match that is still recruiting or full, the request is refused, with the reason and the number of matches. Cancel those matches in the app or wait for them to end, then send a new request.

Erased permanently

  • Display name and profile photo
  • All contact information: the primary contact on your profile and the private contact you entered on each match you hosted
  • Gender and age (kept as a birth year)
  • Login credentials (email and Google, Facebook or Apple link)
  • Your notifications, and the push addresses of your phones

Your display name can stay longer in two places: in notifications already sent to other players, for up to 90 days, and in our notification sending queue, for up to 48 hours. Then it is deleted.

Reports sent with “Report to Playdee”, by you or about you, are not erased when you delete your account. They hold names, account IDs and the sender’s email address. Like every report, they are deleted 90 days after we close the report.

Every block you made, and every block other players made against you, is erased.

All sessions end. Your join requests are cancelled, with no late cancellation counted.

Kept

  • Match history, reviews, reports and reputation stats, anonymised under the name “Deleted User”Kept for: with no end date
  • The photos, title and notes of matches you hostedKept for: with no end date
  • Consent and Terms of Use acceptance records, with only an anonymised account ID, no name or emailKept for: 5 years after deletion, then removed

Erased data stays in server backups for up to 14 days, then expires. An erased photo can still load from our photo delivery network for up to 1 day.