Privacy Policy

1. Who is responsible for your data

Playdee is operated by [PO: legal name of the company or developer]. In this policy, “we” means that operator. We are responsible for your personal data in Playdee.

For any question or request about your personal data, email support@playdee.app. This is Playdee’s privacy contact address.

2. Data we collect

From Google, Facebook or Apple, when you log in:

• Your email address and your Google, Facebook or Apple account ID. With Sign in with Apple (on iPhone) you can choose to hide your email address. Apple then gives us a private relay address in place of your real one, and that address is your account’s email address.
• Your name and profile photo, if the login service has them. You can change them when you set up your profile. Apple gives no profile photo.

From you, when you use the app:

• Your profile: display name, profile photo, gender, birth year (worked out from the age you choose), skill level, and contact methods (phone number, Zalo link or group chat link).
• Matches you post: the court’s address and coordinates, photos, title, notes, time, skill level, number of players, and the contact method for that match.
• Matches you join, and your join requests.
• Reviews and reports after a match: those you give about other players, and those others give about you.
• Blocks: a record of who blocked whom, when you block a player or a player blocks you.
• Reports you send us with “Report to Playdee”. The app prepares the email. It holds the reported match (its title and link) or the reported player (their name and account ID), and your own name and account ID. An account ID is the code Playdee uses for an account. The email holds no email address, but we receive the address you send it from, and what you write. We also receive reports other players send about you, with your name and account ID.
• Other emails you send us, such as a deletion request or a question.
• Consent records: what you agreed to, which version of the text, and when.

When you save your display name, a match title or notes, our server checks the text against a short list of objectionable words. If it finds one, nothing is saved. The check keeps no copy of your text. Our server log notes that a save was refused, for which account and which field, but not the words. Server logs are kept as section 6 says.

From your phone:

• Your phone’s location, if you allow it. The app sends it with each search for matches. We do not store it.
• Your phone’s push notification address, if you allow notifications.
• Server logs: a record of the requests the app sends to our server, such as the time, the type of request and any error. Logs do not record your location.

Playdee collects no crash reports and uses no advertising or tracking tools. The Google Maps and Firebase tools inside the app send Google their own technical data: a device or app identifier, how the tool is used, and its error and performance reports. Google uses it to run these tools.

3. What we use data for

We use data for three purposes. You agree to each one separately.

1. Account and matchmaking (required)
   • What for: to create your account, show your profile, post and find matches, handle join requests, show the Host’s contact method to approved players, show an approved player’s contact method to their Host, work out reputation from reviews and reports, keep blocks between players, check text against the list of objectionable words, answer your emails and reports, and hide content or delete accounts that break the Terms of Use.
   • A Host may use the contact method of a player they approved only to arrange the matches in which the Host has that player approved. Any other use breaks the Terms of Use.
   • Data: all the data in section 2 except location and the push address.
   • Why it is required: Playdee cannot work without it.
2. Device location for nearby matches (optional)
   • What for: to show matches near you first, and to filter matches by distance.
   • Data: your phone’s location, sent with each search and not stored. A person’s location is sensitive personal data.
   • If you do not allow it: you can still find matches by choosing a city or viewing all areas.
3. Push notifications (optional)
   • What for: to tell you when someone asks to join your match, when you are approved or rejected, and when a match is full, has an open spot, is cancelled, or has ended and is ready for your review.
   • Data: your phone’s push address, and the notification text (such as the match title and a player’s name). Both go to the push delivery service (section 5). A notification never contains a contact method.
   • If you say no: every notification is still in the app’s Notifications tab, so you miss nothing.

If Playdee ever collects crash reports, we will add a separate purpose and ask you first.

4. Consent and withdrawal

How you give consent:

• Account and matchmaking: on the Login screen, you tick two boxes before you log in. One accepts the Terms of Use. The other gives consent to Playdee using your account data as this policy describes. The first time on a phone, neither box is ticked. After you log in successfully, that phone remembers that both were ticked. Anyone who uses that phone after you will see them ticked.
• Location: tap “Allow location access” in Playdee’s location prompt, or allow it in the phone’s dialog that the app’s location filter opens.
• Notifications: tap “Allow” in your phone’s notification dialog. The app asks once on each phone, after you log in.

When you first give each consent, we record which purpose, which version of the text, and when. For the two boxes on the Login screen, this happens when your account is created.

How to withdraw:

• Location and notifications: turn off Playdee’s Location or Notifications permission in your phone’s settings. The app has no switch of its own yet, and we do not handle this by email. While the permission is off, the app sends no location and you get no push notifications. Everything else keeps working.
• Account and matchmaking: you withdraw by deleting your account (section 7), because Playdee cannot work without this data.

Your phone’s settings decide the location and notification permissions. If you turn a permission on in the settings, the app uses it, but we record no consent for it. Withdrawing consent does not erase your earlier consent records.

5. Who sees or receives data

Other players who are logged in to Playdee:

• Your profile: display name, profile photo, skill level, gender, age, joined date, and reputation (review score and tags, late cancel count, report counts).
• When you host: your name and photo, with the match details. These include the court’s address and exact location, photos, title, notes, time, and how many men and women are in the match.
• When you ask to join: the Host sees your name, photo, gender, age and reputation.
• The Host’s contact method is shown only to players approved to join that match.
• Your profile’s contact method is shown, on your profile, only to the Host of a match you are approved to join, until that match ends.
• Before a match, only the Host and approved players see the photos of the people in it, with no names. After a match, the players who took part see each other’s names and photos so they can review each other.
• A reported player never sees who reported them.
• If you block a player, they are not told, and no screen shows them the block.

Anyone with a match’s share link can see that match’s public web page without logging in. It shows only the skill level, time, the court name or address the Host entered, and the match status, such as open spots. It shows no map, no contact method and no player identities.

Profile photos and match photos are stored at a web address. Anyone with that address can open the photo.

Service providers that process data for us:

• Amazon Web Services: servers, database, photo storage and backups. Where: Singapore. Photos reach you through Amazon’s delivery network, which has servers in many countries.
• Google: log in with Google. Where: United States.
• Meta (Facebook): log in with Facebook. Where: United States.
• Apple: Sign in with Apple on iPhone, and ending Playdee’s access to your Apple Account when you delete your Playdee account. Where: United States.
• Google Firebase Cloud Messaging: push notifications. On iPhone, notifications then pass through Apple’s notification service. The Firebase tool in the app also sends Google its own technical data: a device or app identifier, how the tool is used, and its error and performance reports. Where: United States.
• Goong: address search, and finding the place at a map pin, when you post a match. Goong receives only the text you type to search, or the pin’s coordinates. Where: Vietnam and Singapore. Requests reach Goong through a delivery network with servers in many countries.
• Google Maps: shows the map when you pick a court location. The Google Maps tool in the app also sends Google its own technical data: a device or app identifier, how the tool is used, and its error and performance reports. Where: United States.
• GoDaddy: email for our contact address; receives and stores the emails you send us, including reports. Where: GoDaddy’s data centers outside Vietnam.

These providers may use your data only to provide their service to Playdee, and must protect it at least as well as this policy describes.

This means your data is transferred out of Vietnam, to the countries listed above.

6. How long we keep data

• Account data: until you delete your account.
• A photo you remove from a match you host: deleted within 2 days, unless another of your matches still shows it.
• Your phone’s location: not stored.
• In-app notifications: 90 days, then deleted.
• Push notification address: deleted when you log out on that phone.
• Blocks: while both accounts exist. A block is erased when either account is deleted, or when we remove it because the player who made it asks us to.
• Reports sent with “Report to Playdee”: 90 days after we close the report, then deleted. A report is closed when we have decided it and taken any action.
• Other emails you send us: 1 year after our last reply, then deleted.
• Server logs: about 30 days, then they expire.
• Unfinished sign-up: if you log in but do not finish your profile, the email, account ID, name and photo from Google, Facebook or Apple are kept for 15 minutes, then deleted within a day after that.

When you delete your account, this data is erased: display name, profile photo, every contact method (on your profile and on matches you hosted), gender, birth year, your email and Google, Facebook or Apple login link, every block you made and every block made against you, your notifications, push addresses, and all login sessions.

Your display name can stay longer in two places: in notifications already sent to other players, for up to 90 days, and in our notification sending queue, for up to 48 hours. Then it is deleted.

Reports sent with “Report to Playdee”, by you or about you, are not erased when you delete your account. They hold names, account IDs and the sender’s email address. Like every report, they are deleted 90 days after we close the report.

This data is kept:

• Your match history, in-app reviews and reports, and reputation, anonymised under the name “Deleted User”. Kept: with no end date.
• The photos, title and notes of matches you hosted. Kept: with no end date.
• Your consent and Terms of Use acceptance records, with only an anonymous account ID and no name or email. Kept: 5 years after deletion, then deleted.

We keep the history so that reviews and reports others made about you are not lost when you delete your account. We keep consent records to prove what you agreed to.

If we delete an account for breaking the Terms of Use, it is deleted in the same way as above.

Erased data stays in server backups for up to 14 days, then the backups expire. An erased photo can still load from our photo delivery network for up to 1 day.

7. Your rights and how to use them

Under Vietnam’s Law on Personal Data Protection No. 91/2025/QH15, you have the rights below. Each right comes with how to use it.

• To know how your data is used: read this policy.
• To give, refuse or withdraw consent: see section 4.
• To see your data: most of it is in the app’s Profile tab. To see all of it, email us.
• To get a copy of your data: email us.
• To correct your data: edit your name, photo, contact method and skill level in the app’s Profile tab. Gender and age cannot be changed in the app; to correct them, email us.
• To delete your data: delete your account in the app (Profile → Delete account), or without the app, as the account deletion page below explains. An account that uses Sign in with Apple can be deleted only in the Playdee iPhone app. Section 6 lists what is kept.
• To limit or object to the use of your data: email us. Playdee needs account data to work, so if you want this data no longer used at all, the way to do it is to delete your account.
• To complain: email us. You also have the right to complain to the competent state authority, or to go to court and claim compensation for damage, as the law allows.

Please email us from the address you use to log in to Playdee. We reply with a one-time code. Send it back from the same address. The times below start when the code comes back. We confirm that we received your request within 2 working days. Then, under Decree 356/2025/ND-CP, Art. 5, we act on it within these times:

• See, correct or get a copy of your data: 10 days.
• Limit or object to the use of your data: 15 days.
• Delete your data: 20 days.

If we need more time, we tell you why. Each time limit can be extended only once.

If you use Sign in with Apple and chose to hide your email, your account’s email is a private relay address. You cannot easily send email from that address, so for now we cannot handle any request you send us by email: to see all your data, get a copy, correct your gender or birth year, limit or object to the use of your data, or anything else. If you shared your real email address with Apple, you can email us as above. You can always delete your account in the Playdee iPhone app.

To delete your account without the app, see the account deletion page.

8. Minimum age

Playdee is for people aged 16 and over. Under Vietnamese law, the personal data of a person under 16 needs a parent’s consent, so Playdee is not for them. When you set up your profile, you choose an age of 16 or over.

9. How we protect data

• Data between the app and our server is encrypted in transit (HTTPS).
• The database sits in a private network and is not open to the internet.
• Only the people who run Playdee can access the system. Secret keys are kept in a separate secure store.
• We hold no password of yours, because you log in with Google, Facebook or Apple.
• The server checks permissions on every request, so each person can change only their own data.
• We do not store your location.

10. Changes to this policy

When we change this policy, we publish the new version on this page, with a new version number and effective date at the top. Each earlier version stays available at its own address, so you can see the exact text you agreed to.